This is not the first time they've messed something up with my hubby's account, but it's by far the worst. He uses the online banking thing just to see what's cleared, and to make sure they took out the loan payment. (He does all transactions in person because he doesn't trust the internet.)
So he sees that a check for a large amount of money has been paid out of his account. He's just mailed checks for all the monthly bills, and with this large amount of money missing, there isn't enough to cover them. He can look at canceled checks online, so he does, and (drum roll) it's his name on the check, but it isn't his check, or his account number, or even his bank! (In fact, the issuing bank was bought out over 5 years ago!) And the address of the nom de same is in a state we've never even been to.
He calls his bank. They confirm that no, it isn't his, and determine that this check has gone through four other banks before being drawn on his account. They say they will investigate. He calls back the next day, and they ask him to come in Monday morning to sign some fraud paper or something. But do they correct his account?
NO.
Therefore, his account is now overdrawn, and not all the bills have cleared yet. Also, he had our weekend money for Carlisle in there...POOF, we can't go now. GRRRRRR....
KNOWING it wasn't him, and CONFIRMING this to him, how hard would it have been to click a couple buttons and fix his balance?
I'm going with B on Monday, and I'm going to speak to the bank manager. They will pay any insufficient funds fees, they will fix his account, and they will apologize for the inconvenience they've caused. Or else I'm going to get a wee bit irate. Hell hath no fury...
Then they can track down whatever bozo actually accepted that check in the first place and beat him with rolls of quarters. Or at least pretend to.
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